✔ The customer agrees and acknowledges that refund shall be processed if the cancellation request is received before 24 hour of scheduled pickup. (Refer point 3 for special cases)
✔ The Cancellation can be done over the phone or by email. All cancellation to be made against the booking ID provided at the time of booking the cab.
✔ No cancellations are entertained in any case for that products/Service that Elder Cabs marketing team has obtained on special occasions like Dussehra, Pongal, Diwali, New Year etc. These are limited occasion offers and therefore cancellations are not possible.
✔ Will not be responsible for any cancellation/delay of service in case of any natural calamity, agitation, Strike or Road Jam/traffic etc. Hence no refund would be made.
✔ The customer agrees and acknowledges that no refund shall be processed if the cancellation request is received within 24 hours of scheduled pickup.
✔ Elder Cabs might change driver & Taxi details prior to boarding the taxi in case of vehicle breakdown or other genuine reasons at Driver’s end. No Cancellation request shall be entertained in such cases.
✔ Elder Cabs reserves the right to cancel/change the booking of vehicle at any point of time.
✔ Toll tax and parking will be paid directly to the driver in case not included in the outstation or one-way booking.
✔ If fare for the booking is non-refundable, no refund will be done if booking is cancelled.
✔ The driver will only wait for 30 min to board the taxi. If the customer doesn't confirm on the trip the booking will automatically get cancelled.
✔ After reaching the boarding point, waiting charge of Rs 2/- per minute will be charged after the 15 minutes waiting, these charges will be paid directly to the driver.
✔ If opting for the one-way, driver will not stop the car for more than 30 minutes during the journey.
✔ Driver will drop the guest at the destination which will be informed by the guest while starting the journey, driver will not stop the car in between the journey except for tea and lunch break, which will be for 30 minutes max (This will be applicable if opting for one-way).
✔ For Out Station Round trip duties, a min of 300 Kilometers is chargeable in Hyderabad. For all other cities, a min of 250 Kilometers is chargeable per day for outstation travel. (This can be changed on pro data basis and same will be implemented on Elder Cabs website).
✔ A calendar day begins at 6.00 A.M and ends at 12.00 Midnight. In case a drop off happens after 12 midnight, additional days charges (of 250 Kilometers or 300 Kilometers) are applicable unless specifically stated in the package rates quoted.
✔ Driver allowances will be twice the normal between 10PM - 6AM.
✔ No receipts will be provided for state entry taxes by the operator.
If you are eligible for refunds based on the "Cancellation and Returns" policy above, then the refund will be remitted back to you in 5-7 working days. In case of any issues, write to us at firstname.lastname@example.org or call us at +91 7428203766
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